Client Overview
Company: VMC (Vidyut Metal Corporation), a leading manufacturer of electrical components and products.
Objective: Optimize customer support and automate supply chain queries using an AI-powered chatbot that integrates with their inventory and order management systems.
Goal: Provide faster response times, reduce customer service workload, and automate routine supply chain inquiries to improve operational efficiency.
Need: An AI assistant capable of handling both customer inquiries and internal queries related to order status, inventory levels, and supply chain updates.
Challenges
VMC faced several operational hurdles that hindered growth and efficiency:
- High Volume of Order Status Inquiries
- Manual Inventory Management Leading to Delays
- Lack of Real-Time Updates for Customers and Sales Teams
- Inefficiencies in the After-Sales Support Process
- Overwhelmed Customer Support Team due to repetitive queries
Our AI Chatbot Solution
Exult AI deployed a versatile AI assistant integrated with VMC’s backend systems:
- Automated Order Status Tracking for customers and sales teams
- Real-Time Inventory Queries with live updates from inventory management systems
- 24/7 Customer Support for handling routine inquiries and escalating critical issues
- Seamless CRM Integration for customer-specific inquiries and after-sales support
- Proactive Notification System for order updates, delays, and shipping details
Benefits Realized
- 70% Reduction in Manual Customer Support Queries
- 40% Faster Response Time for Order and Inventory Inquiries
- Improved Accuracy in Inventory Data
- Enhanced Customer Satisfaction through quick, automated updates
- Operational Cost Savings due to reduced workload on support staff
Conclusion
With the Exult AI-powered chatbot, VMC streamlined its customer service and internal operations. Automated supply chain queries and inventory management not only reduced customer service workload but also improved customer satisfaction by offering accurate and real-time information.
Key outcomes:
- 60% of routine queries handled by the AI assistant
- 50% reduction in call center workload
- 40% improvement in order fulfillment timelines
- Enhanced customer experience with faster, proactive communication
