Client Overview
Company: Shapoorji Pallonji, a global conglomerate in construction, real estate, and infrastructure development.
Objective: Improve internal communication and automate vendor, client, and site-related interactions through a centralized AI chat assistant.
Goal: Streamline project coordination, speed up document access, and reduce delays in stakeholder responses across multiple project sites.
Need: A smart AI assistant capable of managing real-time queries, sharing project-related updates, and interfacing with internal document repositories and ERP tools.
Challenges
Shapoorji Pallonji faced significant coordination issues across multiple departments and locations:
- Fragmented Communication Across Sites & Departments
- Delays in Accessing Real-Time Project Updates or Documents
- Heavy Dependence on Human Agents for Vendor/Client Queries
- Difficulty in Tracking Site Queries, Change Requests, and Escalations
- Lack of 24/7 Self-Service for Stakeholders (internal & external)
Our AI Chatbot Solution
Exult AI deployed a powerful enterprise-grade assistant tailored for construction workflows:
- Integrated Chatbot with ERP & Project Management Tools (like SAP, Primavera)
- Role-Based Access to Project Files, RFIs, and Blueprints via Chat
- Automated Responses to Vendor, Contractor & Client Queries
- Real-Time Progress Updates & Alerts for Site Managers
- Multilingual Support for Diverse Workforce Communication
Benefits Realized
- Improved Response Time across project sites by 65%
- Streamlined Vendor Communication, reducing email clutter
- 50% Fewer Escalations due to faster internal query resolution
- Increased Productivity for site engineers and back-office teams
- Reduced Dependency on manual document retrieval
Conclusion
Exult’s AI Assistant transformed how Shapoorji Pallonji manages its vast operations. By providing instant access to critical information and automating key workflows, the assistant accelerated decision-making, improved transparency, and enhanced collaboration across departments and sites.
Key outcomes:
- 60% improvement in query turnaround time
- 40% reduction in admin communication load
- 24/7 access to project updates and files
- Boosted internal efficiency across 10+ project locations
