Client Overview
Company: Rasayana, a premium Ayurvedic wellness and rejuvenation center offering holistic therapies and personalized treatments.
Objective: Enhance patient engagement and streamline appointment scheduling through an intelligent AI assistant.
Goal: Educate potential patients about Ayurvedic therapies, provide personalized treatment suggestions, and reduce manual load on front-desk teams.
Need: A context-aware AI assistant that could answer therapy-related queries, qualify leads, suggest relevant treatments, and handle multi-language interactions.
Challenges
Rasayana faced several unique challenges in promoting and managing traditional wellness services:
- High volume of therapy-related inquiries with personalized needs
- Manual appointment scheduling and patient onboarding
- Limited support for regional language communication
- Difficulty in educating new clients unfamiliar with Ayurveda
- No digital triage mechanism to guide clients to relevant treatments
Our AI Chatbot Solution
Exult developed a multilingual, knowledge-aware AI assistant tailored to the wellness industry:
- Personalized Therapy Recommendations Based on Symptoms
- Automated Appointment Scheduling & Reminders
- Multi-language Support (Including Hindi, Kannada, and English)
- Interactive Ayurveda Education Modules via Chat/Voice
- CRM Integration for Lead Management and Follow-ups
Benefits Realized
- 70% Automation of pre-consultation engagement
- Faster Conversion of interested users to booked patients
- Improved Accessibility through multi-language capabilities
- Reduction in Front Desk Workload by 55%
- Better Client Understanding of treatment offerings
Conclusion
With Exult’s AI Chat Assistant, Rasayana was able to offer an engaging, informative, and convenient patient experience while reducing manual overhead. The assistant helped bridge the gap between traditional wellness and modern digital expectations, improving both awareness and clinic efficiency.
Key outcomes:
- 3x increase in patient bookings via chat
- 60% reduction in call center dependency
- 24/7 multilingual support
- 45% boost in treatment inquiries conversion
