Client Overview
Company: Ramaiah Indic Specialty Ayurvedic Restoration Hospital, a leading healthcare facility specializing in Ayurvedic treatments and holistic healing.
Objective: Automate patient queries, treatment information dissemination, and appointment booking to enhance service efficiency and patient engagement.
Goal: Improve operational efficiency, enhance patient experience, and reduce administrative workload by integrating AI-powered chat solutions.
Need: A highly customizable AI assistant capable of answering specific Ayurvedic treatment-related queries and streamlining patient appointment processes.
Challenges
Ramaiah Indic Specialty Ayurvedic Restoration Hospital faced several operational hurdles:
- Complex Ayurvedic Treatment Inquiries
- High Volume of Appointment Booking Requests
- Manual Handling of Treatment Information
- Limited After-Hours Patient Support
- Need for Personalized, Holistic Information Delivery
Our AI Chatbot Solution
Exult AI deployed a specialized AI assistant, tailored for the unique needs of the hospital:
- AI-Powered Ayurveda Consultation to answer patient queries on treatments, herbs, and wellness practices
- 24/7 Appointment Scheduling integrated with the hospital’s booking system for seamless patient engagement
- Personalized Treatment Information based on patient history and preferences
- Multi-Channel Access allowing patients to inquire and book appointments through web, mobile, and social media platforms
- Real-Time Data Syncing with the hospital’s internal system to maintain up-to-date patient records
Benefits Realized
- 60% Reduction in Manual Appointment Handling
- 70% of Treatment Inquiries Handled Automatically
- Enhanced Patient Engagement with personalized responses and 24/7 availability
- Improved Operational Efficiency by reducing administrative workload
- Faster Response Times to patient queries, especially during peak hours
Conclusion
The implementation of Exult AI’s chatbot at Ramaiah Indic Specialty Ayurvedic Restoration Hospital helped streamline patient engagement and improve operational efficiency. By automating the booking process and addressing common treatment-related queries, the hospital reduced its administrative burden while enhancing the patient experience, offering timely support even after regular hours.
Key outcomes:
- 80% of appointment requests automated
- 50% reduction in administrative tasks for staff
- 65% faster response time for patient inquiries
- 24/7 availability for patient support
