Client Overview
Company: Flying Color, a well-established education and training organization offering courses in a wide variety of subjects, from test preparation to professional development.
Objective: Automate the student enrollment process, answer frequently asked questions (FAQs), and provide 24/7 support for students seeking course-related information.
Goal: Improve student engagement, reduce manual workload, and provide immediate responses to student inquiries, ensuring a smoother enrollment experience.
Need: A robust, scalable AI-powered chatbot solution that integrates with their student management system (SMS) and can handle high volumes of student queries efficiently.
Challenges
Flying Color faced several challenges in their operations:
- Manual Handling of Course Inquiries and Enrollment
- High Volume of Student Queries
- Inconsistent Availability for After-Hours Support
- Difficulty in Personalizing Recommendations for Students
- Inefficient Communication Across Multiple Channels
Our AI Chatbot Solution
Exult AI implemented a customized AI assistant to address Flying Color's challenges:
- Automated Student Enrollment through a conversational interface, reducing the need for manual intervention
- 24/7 Support to handle student queries about courses, schedules, and pricing
- Course Recommendation Engine powered by AI to suggest relevant courses based on student interests and career goals
- Multi-Channel Integration to support students through web chat, mobile apps, and social media platforms
- Seamless Integration with Student Management System (SMS) for up-to-date course availability and student data synchronization
Benefits Realized
- 70% Reduction in Enrollment Time with automated course registration
- 80% of Routine Inquiries Handled by the AI Assistant
- Improved Student Experience with personalized course recommendations and immediate responses
- Faster Response Times for students, leading to higher satisfaction rates
- Increased Operational Efficiency with AI taking over administrative tasks, allowing staff to focus on more strategic activities
Conclusion
By integrating Exult AI’s chatbot solution, Flying Color achieved significant improvements in student engagement, operational efficiency, and overall student satisfaction. The AI assistant effectively handled the bulk of routine inquiries and facilitated automated enrollment, freeing up staff to focus on more complex queries. With 24/7 availability and seamless system integration, Flying Color could cater to their students’ needs promptly and efficiently.
Key outcomes:
- 90% of student inquiries automated
- 60% reduction in staff workload
- 75% faster enrollment process
- 24/7 support for students, improving satisfaction and retention
