Client Overview
Company: Edukemy, a rapidly growing online learning platform offering test prep for government exams.
Objective: Enhance learner experience and streamline mentor-student interactions through an intelligent AI-powered assistant.
Goal: Provide personalized study recommendations, automate FAQs, and support students across multiple digital channels.
Need: A scalable, AI-driven solution to reduce the burden on mentors and support teams while improving engagement and learning outcomes.
Challenges
Edukemy was facing several operational bottlenecks impacting learning delivery and student retention:
- Lack of Personalized Guidance for Learners
- Manual Handling of Student FAQs and Technical Queries
- Low Engagement Outside of Live Classes
- Difficulty in Tracking and Nudging Inactive Learners
- Inefficient Communication Channels Between Mentors and Students
Our AI Chatbot Solution
Exult AI implemented a smart, education-focused AI assistant with:
- Adaptive Learning Support based on performance and behavior
- Multi-Channel Student Engagement (web, app, WhatsApp)
- Automated FAQ Handling for courses, tech support, and test prep
- Mentor Handoff Feature for live one-on-one support when needed
- Activity-Based Nudges for test reminders, progress tracking, and course completions
Benefits Realized
- 40% Increase in Student Engagement through timely nudges and support
- Significant Reduction in Repetitive Tasks for the mentor team
- Better Learning Outcomes with AI-curated content suggestions
- Improved Retention Rates through consistent post-class interaction
- 24/7 Support Across Devices and Platforms
Conclusion
The AI assistant transformed Edukemy’s learner experience by combining automation with personalization. The assistant bridged the gap between live sessions, improved learner retention, and reduced the load on instructors and support teams.
Key outcomes:
- 60% fewer repetitive mentor queries
- 30% increase in timely course completion
- 40% more daily active learners
- Improved satisfaction across student feedback metrics
