Client Overview
Company: Dr. Batra’s, a leading homeopathy brand in India with over 35 years of experience in treating hair, skin, and various ailments, serves thousands of patients across the country.
HEALTHCARE SIZE: 800 - 1000 Employees
Exult AI Chat Assistant is a market leader when it comes to Al transformation. The company caters to more than 100+ companies across multiple domains. The Healthcare Al offering - "Healthcare Al Agent" is a specialized product for hospitals and other healthcare providers.
Business Overview
Dr Batra's, a renowned name in homeopathy treatment in India for hair, skin, and various ailments, serves thousands of patients across the country. With over 35 years of experience, they have built a strong brand reputation. However, as their clientele grew, they began facing challenges in handling the large number of inquiries and improving lead capture rates. To enhance customer engagement and drive more efficient lead management, Dr. Batra’s decided to adopt an Al-powered solution for better automation and real-time support.
Before deploying Exult Al Agent, Dr Batra's faced significant challenges
- Low lead capture rate
- Chat overload
- Lack of customer engagement
Managing a large volume of visitor inquiries from over 28,000 visitors per quarter, leading to delayed responses and missed opportunities.
Low conversion rates, with only 1.43% of leads captured despite high engagement.
Solution Implementation
To streamline operations, Dr. Batra's turned to our Chatbot to deploy an Al Agent on their website.
The Al agent was designed to automate lead capture and engage visitors effectively. By utilizing conversational Al, visitors could receive personalized responses in real-time, guiding them through inquiries and encouraging action.
This automation helped the company respond more promptly to potential patients, reducing the load on their support team.
Our Solution implemented a "Healthcare Al Agent" that significantly improved patient engagement and streamlined the lead capture process.
This conversational Al provided patients with real-time, personalized responses to their questions, helping them navigate their choices more effectively. The result was a notable increase in lead conversion rates and a substantial decrease in the workload for Dr.Batra's support team. This initiative not only enhanced efficiency but also ensured a smoother and more enjoyable experience for patients seeking care.
Background:
Established in 2013, is a pioneering force and emerging leader in Al-driven solutions reshaping industries through innovative products. From Al Campaigns to Chatbots and Al Agents, CRM, and Service Desk, we drive businesses towards growth, efficiency, and engagement. With a vision for automation, Our Al Chatbot is at the forefront of revolutionizing industries through Al transformation.
Managing a large volume of visitor inquiries from over 28,000 visitors per quarter, leading to delayed responses and missed opportunities.
Low conversion rates, with only 1.43% of leads captured despite high engagement.
A heavy burden on the customer support team to manage inquiries manually, limiting scalability.
Limited scalability of manual processes, resulting in operational inefficiencies and high dependency on the support team.
Difficulty in increasing website traffic and improving engagement metrics.
Outcome & Results
Visitor Engagement
Dr. Batra's witnessed a noticeable increase in user interaction with the lead form, translating to more inquiries being converted into actionable leads.
Cost and Resource Efficiency
The automation of the lead capture process significantly reduced the workload on the customer support team, enabling them to focus on more complex tasks.
Lead Capture Improvement
The Al agent helped increase quality lead capture by 20.43%.
Response Time Improvement
Dr. Batra's Al agent reduced response time by 60%, boosting conversion rates by 35% through instant inquiry resolution and enhanced customer engagement.
Dr. Batra's adoption of our healthcare Al agent led to a significant increase in lead capture, with a 20.43% improvement. The automation of inquiries enhanced response times, reduced the customer support team's workload, and allowed the organization to better manage its growing customer base while ensuring high-quality service.
Dr. Batra experienced a significant boost in lead capture, increasing from 1.4% to 20.43% after implementing our Healthcare Al Agent. The Al solution also drove a noticeable rise in website traffic, improving the overall online presence.
Conclusion:
Exult Healthcare Al Agent automated patient engagement, offering instant, personalized responses while alleviating the burden on the customer support team, enhancing efficiency and the overall patient experience.
