Client Overview
Company: BhaktiVedanta Hospital, a renowned healthcare provider offering a wide range of medical services including inpatient care, outpatient services, and specialized treatments.
Objective: Automate patient appointment scheduling, improve patient engagement, and streamline pre-consultation intake processes using AI-powered chat solutions.
Goal: Enhance patient engagement, reduce wait times, and ensure accurate handling of patient queries without overburdening staff.
Need: A scalable, user-friendly AI assistant that can integrate with the hospital’s patient management system and deliver timely responses across multiple channels.
Challenges
BhaktiVedanta Hospital faced several key challenges:
- Overwhelming Number of Appointment Inquiries
- Long Wait Times for Appointment Scheduling
- Manual Data Entry Leading to Human Error
- High Volume of General Health and Service-Related Inquiries
- Lack of 24/7 Support for Patients Seeking Information
Our AI Chatbot Solution
Exult AI implemented a specialized solution tailored for healthcare needs:
- 24/7 Appointment Scheduling powered by intelligent AI to handle patient requests at any time
- Pre-consultation Symptom Checker to collect patient details and prepare medical staff
- Multi-channel Support across web, mobile, and phone systems
- Integration with the Hospital’s Patient Management System for seamless data flow
- Automated Health Inquiries and FAQ Handling to reduce strain on call centers
Benefits Realized
- 50% Reduction in Appointment Scheduling Time
- 80% of Routine Health Inquiries Handled by the AI Assistant
- Improved Data Accuracy by eliminating manual data entry errors
- Faster Response Times to patient inquiries, even after business hours
- Enhanced Patient Satisfaction due to quicker interactions and seamless experience
Conclusion
The implementation of Exult AI’s solution at BhaktiVedanta Hospital significantly improved both patient engagement and operational efficiency. By automating the appointment scheduling process and providing 24/7 support, the hospital could focus more on patient care while offering a better experience for those seeking medical attention.
Key outcomes:
- 75% of appointment scheduling tasks automated
- 60% reduction in patient wait times
- 50% of medical inquiries handled autonomously
- Higher patient retention and satisfaction levels
