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Client Overview

Company: Base, a leading educational institute known for delivering competitive exam coaching and academic excellence.

Objective: Enhance student engagement and automate routine academic support through an AI-powered assistant.

Goal: Provide 24/7 academic help, reduce counselor workload, and offer real-time updates on tests, results, and schedules.

Need: An AI solution that could handle large volumes of student queries, assist with study material access, and integrate with student management systems.

Challenges

Base faced several hurdles in delivering timely, consistent academic support at scale:

  • High Volume of Repetitive Student Queries (syllabus, results, exam dates)
  • Overburdened Counselors and Admin Staff
  • Lack of After-Hours Academic Support
  • Manual Distribution of Study Material and Test Notifications
  • No Centralized Communication for Parents, Students, and Admins

Our AI Chatbot Solution

Exult AI designed and deployed a smart educational assistant with:

  • Automated Query Handling for routine student concerns
  • Real-Time Notifications for schedules, assignments, and test results
  • Integration with LMS and Student Portals
  • 24/7 Chat Support for both students and parents
  • Instant Access to Notes, Videos, and Assignments via Chat

Benefits Realized

  • 75% of Student Queries Automated, reducing counselor load
  • Improved Student Experience with real-time, consistent support
  • Reduced Drop-offs due to increased engagement and faster communication
  • Faster Content Distribution, with automated material access via chatbot
  • Improved Coordination between parents, faculty, and students

Conclusion

The AI assistant significantly streamlined Base's academic operations and enhanced the learning experience. With a centralized, intelligent support system, the institute improved responsiveness, engagement, and operational efficiency.

Key outcomes:

  • 3X faster student query resolution
  • 50% reduction in counselor workload
  • 24/7 academic support availability
  • Boost in student satisfaction and retention
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